Training for the people your community meets every day.
Behavior-informed, neurodiversity-affirming training for first responders, librarians, DMV and courthouse staff, social workers, and any public-facing role that interacts with autistic or ADHD kids, teens, and adults.
The people on the front lines of everyday public life
Neurodivergent kids, teens, and adults interact with public service workers every single day — at the library, at the DMV, in a doctor’s waiting room, on a 911 call, in a courtroom, on a bus, in a food pantry, in a homeless shelter. Most of those workers were never given a single hour of training on how the autistic or ADHD nervous system actually works.
Public Service Worker Training closes that gap. Behavior-informed, neurodiversity-affirming, and built around the situations your team is actually walking into.
Who this training is for
- First responders — police, fire, EMS, 911 dispatch
- Librarians and library staff — especially children’s and teen programming
- DMV, courthouse, and government office staff
- Social workers, case managers, child welfare
- Public transit drivers and dispatchers
- Food pantry, shelter, and community-services teams
- Parks & rec, museum, and after-school program staff
What we cover
- How the autistic and ADHD nervous system reads a room — what looks like “non-compliance” from the outside, and what is actually happening from the inside
- De-escalation that doesn’t rely on eye contact, fast verbal commands, or tone-of-voice cues
- Reading the difference between meltdown, shutdown, fight-or-flight, and intentional behavior
- Language matters — what to say, what to skip, and what tends to make a hard moment harder
- Sensory environment quick wins — small changes to lighting, sound, and waiting space that prevent escalation
- Working with caregivers in the room — how to read them as your best information source, not a complication
- Documentation and follow-up — how to write what you saw without making clinical claims you’re not credentialed to make
Formats
- 90-minute briefing — for shift meetings, roll calls, all-staff days
- Half-day workshop (3 hours) — case-based, with role-plays drawn from your team’s real situations
- Full-day intensive — for academies, leadership cohorts, train-the-trainer formats
- Online or in person — serving St. Tammany Parish in person, anywhere via video
Send a few real (de-identified) scenarios ahead of time and we’ll build the role-plays around them. Generic training builds generic skills. Your team needs the specific kind.
Investment
Training pricing is set per engagement based on group size, format, and travel. Group discounts and public-sector rates are available. Some 90-minute briefings can be sponsored at no cost to the agency through community partnerships — ask.